KinBuB Frequently Asked Questions (FAQ)

Welcome to the KinBuB FAQ Center — your go-to resource for quick answers to the most common questions about our products, orders, shipping, returns, and more. Whether you're wondering about delivery timelines, missing items, or how to contact our team, we've got you covered.

If you don’t see your question here, feel free to reach out to our Customer Support Team — we’re always happy to help!

Pre Sales Questions

What Countries Does KinBuB Ship To?

KinBuB proudly delivers to most countries worldwide. We work with reliable international courier services to bring our products to customers across the globe.

If you’d like to confirm whether we can ship to your specific country or region, please don’t hesitate to contact our customer support team. We’ll be happy to check shipping availability and provide any additional information you may need.

🌍 Note: Some remote areas or restricted regions may not be serviceable due to logistical or regulatory limitations.

Thank you for choosing KinBuB — your satisfaction is our priority.

What Shipping Method Does KinBuB Use?

At KinBuB, we partner with Hongkong Post as our primary logistics provider to ship all our products globally. This trusted carrier helps ensure your order is delivered safely and efficiently.

Standard Delivery Time:

  • Estimated Delivery: 9–17 business days* from the date of shipment.
  • Please note: Delivery times may vary based on your location, local customs processing, and external factors such as weather or holiday volumes.

For Pre-Order Items:

  • If your item is marked as pre-sale or pre-order, the shipping timeline may be adjusted depending on when the product becomes available in our warehouse.
  • We’ll keep you updated with tracking information as soon as your order is dispatched.

If you have specific questions about your delivery or need help with tracking, feel free to contact our support team anytime.

Thank you for choosing KinBuB — we’re excited to deliver something special to your doorstep!

Delivery to Remote Areas – Can Couriers Reach You?

We strive to deliver our products to as many locations as possible. However, please note that we currently do not offer shipping to the following areas:

  • Alaska
  • Hawaii
  • Rhode Island
  • Puerto Rico
  • American Samoa
  • Guam
  • U.S. Virgin Islands
  • Northern Mariana Islands
  • Marshall Islands
  • Palau
  • Armed Forces Americas (AA)
  • Armed Forces Europe (AE)
  • Armed Forces Pacific (AP)

We apologize for any inconvenience this may cause and appreciate your understanding. If you have questions about your specific location or delivery options, feel free to contact our customer support team.

After Sales Issues

Missing Manual? We’ve Got You Covered.

At KinBuB, we know that having a product manual can make all the difference. While most of our products are intended to ship with manuals, there are a few reasons why yours may be missing — or why the one you received isn’t helpful:

  • Some manuals are… well, not great. We get it.
  • Occasionally, a manual is accidentally left out during packaging.
  • In some cases, we’ve removed the manufacturer’s manual because it was unclear or incomplete.
  • Sometimes, the product was originally intended for business-to-business (B2B) use, and no consumer manual was ever created.

Here’s how we’ll help:
If you're missing a manual or need extra guidance:

  1. Contact us with your order number and the product code.
  2. Let us know whether the manual was missing or what specific feature you need help with.
  3. If the manual was left out by mistake, we’ll send you a download link.
  4. If there’s no official manual, we’re likely already working on a KinBuB-made version — and we’ll send it to you as soon as it’s ready.

📘 Please note: At this time, we only offer manuals in English.

Thank you for your understanding and support — we’re here to make sure your experience is smooth from unboxing to everyday use.

Missing Accessories? We’ll Make It Right.

If you believe an accessory — such as a cable, adapter, or attachment — is missing from your KinBuB product, don’t worry. We’re here to help.

Here’s what to do:

  1. Double-check the product listing on KinBuB.com to confirm that the accessory is indeed included with the item. Sometimes a component you’re expecting may not be part of the standard package.
  2. If it’s truly missing, contact us with the following details:
  • Your order number
  • The product code
  • A clear description of the missing part
  • If possible, include a photo of the item you received, and a screenshot or link to the product photo on our website that shows the missing accessory

Once we’ve verified the missing item, we’ll ship the accessory to you at no additional cost — quickly and hassle-free.

Your satisfaction is our priority. Thanks for choosing KinBuB.

Customs Issues with Your Delivery? Here's What to Know.

When ordering from KinBuB.com, your package may be subject to inspection by your local customs authorities, especially for international deliveries. This is a standard part of the import process in many countries.

Here are a few important points to keep in mind:

  • Customs clearance times can vary depending on your country’s regulations and procedures.
  • Occasionally, customs may hold or delay a package, request additional documentation, or charge import duties or taxes. These charges are the responsibility of the customer and are not included in the product price or shipping fee.
  • If your package is stuck in customs or you’re contacted for more information, please notify us with your order number. We’re happy to assist where possible by providing any needed documents or clarification.

While these situations are rare, we’ll do our best to support you through the process and ensure your order reaches you safely.

Customs Liability – Know Before You Order

At KinBuB, we’re committed to helping your order reach you smoothly. However, when it comes to international shipments, it’s important to understand your responsibilities as the importer.

Customs Restrictions & Legal Compliance

  • If your order cannot be delivered due to customs regulations in your country, you are solely responsible.
  • For example: if you attempt to import a product (such as an Android device) that is restricted or prohibited in your country, and the shipment is rejected by customs, we cannot offer compensation or a refund.
  • It is your responsibility to research and understand your country’s import laws before placing an order on KinBuB.com.

Licensing Requirements

  • If your country requires a license or permit to import commercial goods, it is your duty to secure such documentation beforehand.
  • Failure to obtain the necessary license, resulting in a failed delivery, will not qualify for compensation or reimbursement from KinBuB.

Import Duties, Taxes, and Customs Fees

  • As the importer of record, you are legally responsible for paying all applicable customs charges, including import duties, VAT, sales tax, or other fees.
  • These charges are not included in our product prices or shipping fees, and must be paid directly to your country’s customs office.

Unresponsive or Refused Shipments

  • If you do not respond to customs inquiries in a timely manner, or refuse to pay the required charges, and the delivery fails as a result, we cannot offer any compensation.
  • As outlined in our Terms & Conditions, legal responsibility for all customs issues rests with the buyer.

Case-by-Case Support
If you encounter a customs issue, please contact us with your order details. While we cannot be responsible for delivery failures due to local restrictions, we will assess the situation on a case-by-case basis and help however we can.

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